YOGA LYFE TERMS & CONDITIONS

Welcome to Yoga LYFE! We're thrilled to have you join our community. Please take a moment to read through our Terms and Conditions, as they govern your membership and participation in our classes, both in-studio and online. By signing up for a membership or attending a class, you agree to these terms. If you have any questions, please don't hesitate to reach out to us.

Our Commitment to You:

At Yoga LYFE, we strive to provide a welcoming and supportive environment for all. We are committed to offering high-quality instruction and maintaining a clean and safe studio space.

Respectful Studio Environment:

We kindly ask that you treat all members, staff, and property with respect and care. We recommend leaving valuables at home, as we are not responsible for any loss or damage to personal belongings brought to Yoga LYFE.

Health and Safety:

Your well-being is our priority. Please be aware that participating in yoga and Pilates involves physical activity and carries an inherent risk of injury. It's crucial to listen to your body and modify poses as needed.

  • Medical Conditions: If you have any injuries, illnesses, discomfort, or are pregnant, please inform us and your instructor before participating in any class. We strongly recommend consulting with your doctor before starting any new exercise program, especially if you have pre-existing health conditions.

  • Practice Methods: Our instructors may use tactile cueing (gentle physical adjustments) to help you deepen your practice and ensure proper alignment. This is designed to enhance your experience and safety. If you are uncomfortable with tactile cueing, please let your instructor know.

  • Instructor Guidance: Our instructors are qualified professionals, but they are not medical practitioners. Their guidance should not be taken as medical advice. Always consult with a healthcare professional for any health concerns.

Definitions:

  • "Yoga LYFE," "we," "us," "our" refers to Yoga LYFE.

  • "Representatives" means Yoga LYFE’s owners, officers, contractors, employees, consultants, and other affiliates.

  • "Terms and Conditions" means this agreement.

  • "Member" means a person with a Membership.

  • "Membership" means a class pack, pass, or membership purchased for access to classes.

  • "Studio" means our physical location.

  • "Class" means a yoga, Pilates, or fitness class held in-studio or online.

  • "Class Schedule" means our published class schedule.

  • "You" means you, a person who has a Membership or attends a Class.

Terms and Conditions Updates:

We may update these Terms and Conditions from time to time. We will notify you of any changes via email and/or our website. Please review them periodically.

Privacy:

We are committed to protecting your privacy. Our full privacy policy is available at [Link to Privacy Policy]. We use Momence, a third-party client management software. Their privacy policy can be viewed at [Link to Momence Privacy Policy]. By creating a membership with us, you agree to your information being shared with Momence.

General Studio Policies:

  • Refusal of Entry: We reserve the right to refuse entry or eject anyone behaving in an anti-social, intoxicated, disorderly, aggressive, offensive, or dangerous manner.

  • Class Schedule Changes: Our class schedule is subject to change or cancellation without notice. We are not liable for refunds or compensation for schedule changes.

  • Late Entry: To minimize disruption, studio doors may be locked once a class begins. Please arrive at least 15 minutes early.

  • Personal Belongings: We are not responsible for lost or damaged personal belongings. Please minimize valuables brought to the studio.

  • Appropriate Attire: Please wear appropriate exercise clothing.

  • Studio Etiquette: Please be respectful and considerate of other members.

  • Hygiene: Please use a towel during class.

  • No Smoking: Smoking is prohibited inside and outside the studio.

Memberships and Gift Cards:

  • Age Requirement: Members must be 18 years or older. Minors (15-17) may join with parental consent.

  • Membership Sales: All membership sales are final, subject to the specific terms of each membership type and Australian Consumer Law. Refunds are generally not offered for change of mind, injury, or other reasons.

  • Membership Types: We offer various membership options, each with specific terms and conditions outlined in the Schedule to these Terms and Conditions.

  • Membership Transfer: Memberships are non-transferable. Sharing memberships may result in cancellation.

  • Gift Cards: Gift cards are available for purchase and are not redeemable for cash.

  • Membership Fee Changes: We reserve the right to increase fees for ongoing memberships after the minimum commitment period, with 4 weeks' notice. We will notify you in writing. You may cancel your membership if you do not agree to the price change.

Booking, Attendance, and Cancellation Policy:

  • Bookings: Bookings are recommended through our online booking system. Walk-ins are welcome if space is available.

  • Cancellations: Cancellations must be made online at least 2 hours before the class start time (Early Cancellation Window).

  • Late Cancellations/No Shows: Late cancellations (within 2 hours) or no-shows may incur a $10 Late Cancel fee or a $20 No Show fee for unlimited memberships. For limited class pack memberships, the class will be deducted.

  • Waitlists: If you are on the waitlist, you may be added to the class up to 1 hour before the start time. Please remove yourself from the waitlist if you cannot attend, as late cancellations from the waitlist will still be subject to fees.

  • Email Notifications: Please ensure you have opted in to receive email notifications regarding bookings, waitlists, and cancellations.

Schedule – Terms and Conditions for Memberships & Passes:

Intro Pass: Unlimited classes for a set period. Activation begins with the first class booked or attended. No refunds, transfers, suspensions, or extensions.

Class Packs (10-Class Pass, Livestream 10-Class Pass, Drop-In, Livestream Drop-In): Valid for a specific number of classes within a set timeframe. Activation begins with the first class booked or attended. No refunds, transfers, suspensions, or extensions. 10-Class Pass and Livestream 10-Class packs are valid 6 months from activation.

Passes (30-Day, Livestream 30-Day, Livestream 90-Day): Unlimited classes for a set period. Activation begins with the first class booked or attended. No refunds, transfers, suspensions, or extensions.

Unlimited Memberships (Monthly, Annual, 6-Month, Livestream Annual): Unlimited classes (may exclude special events). Specific terms apply to each, including minimum commitment periods, cancellation policies, and potential suspension options. See below for details.

  • Monthly Unlimited Membership: Minimum 3-month commitment. Continues automatically after the commitment period until cancelled via email with 7 days' notice. Direct debit or credit card payments. Fees may apply for declined payments.

  • Annual Membership, 6-Month Membership, Livestream Annual Membership: Valid for a set period. No refunds. Annual Membership may be suspended for a maximum of 30 days per membership contract. Request for suspension must be emailed to hello@yogalyfe.com.au. Seven days notice is required for suspension of membership.

Workshops, Events, and Trainings:

  • Bookings are confirmed upon payment.

  • Cancellations must be submitted via email.

  • Cancellations more than 7 days in advance are eligible for a credit (minus a small admin fee).

  • Cancellations less than 7 days in advance are non-refundable.

Consumer Guarantees:

Our services come with consumer guarantees under the Australian Consumer Law. To the extent permitted by law, we exclude all other implied terms, conditions, and warranties.

Liability and Indemnity:

To the extent permitted by law, Yoga LYFE and its Representatives are not liable for any injury, illness, damage, or loss sustained by you in relation to your membership or participation in classes. You indemnify Yoga LYFE and its Representatives from any loss or damage arising from your breach of these Terms and Conditions. Our liability is limited to the membership fees paid by you in the past 12 months.

General:

  • Any unenforceable provision may be severed without affecting the remaining terms.

  • These Terms and Conditions are governed by the laws of Victoria, Australia.

  • We may transfer our rights and obligations under these terms.

  • Refunds are not generally offered.

We appreciate you taking the time to read our Terms and Conditions. We look forward to seeing you at Yoga LYFE!